Our Guests Most Commonly Asked Questions
Frequently Asked Questions
1.
What happens if we are not home when you deliver?
No worries! Please leave a cooler with ice packs at your door where we will leave all your meals safely inside.
*We are not responsible for food quality, if left outdoors in unfavorable temperatures for long periods of time.
No worries! Please leave a cooler with ice packs at your door where we will leave all your meals safely inside.
*We are not responsible for food quality, if left outdoors in unfavorable temperatures for long periods of time.
2.
What if I have allergies?
HOJCM is NOT a peanut/nut free environment. Menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK.
We do process nuts in our Kitchen, which can create the potential for cross-contact and contamination.
Please be aware that we use common fryer oil. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens.”
**We can accommodate no nut orders & dietary restrictive orders which we can take every precaution possible, however, it is at the client’s discretion and understanding of the above mentioned notation.
Contact our Team if you have any concerns and make sure to mention to us your allergies before your orders. 514.941.5483 or orders@chefjamesmitchell.com
HOJCM is NOT a peanut/nut free environment. Menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK.
We do process nuts in our Kitchen, which can create the potential for cross-contact and contamination.
Please be aware that we use common fryer oil. Due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens.”
**We can accommodate no nut orders & dietary restrictive orders which we can take every precaution possible, however, it is at the client’s discretion and understanding of the above mentioned notation.
Contact our Team if you have any concerns and make sure to mention to us your allergies before your orders. 514.941.5483 or orders@chefjamesmitchell.com
3.
How do I know which portion size would be better for my needs?
We have many options for you to customize your size portions and needs according to your family or situation.
For Example:
Our family portion is 3 Adult portions. This size is perfect for a family of 2 adults and 2 small children or for a family of 3 adults.
We have many single diners, who prefer to save on their favorite dishes and order the FAMILY Size, so they may enjoy lunch and dinner the following days of the week or freeze them.
We have many options for you to customize your size portions and needs according to your family or situation.
For Example:
Our family portion is 3 Adult portions. This size is perfect for a family of 2 adults and 2 small children or for a family of 3 adults.
We have many single diners, who prefer to save on their favorite dishes and order the FAMILY Size, so they may enjoy lunch and dinner the following days of the week or freeze them.
4.
Are your meals freezer-friendly?
Our answer to this question is Yes, however, we must point out the obvious. Our salads and some of our desserts aren't recommended.
The rule of thumb here is if you wouldn't normally freeze this dish had you been the chef of this particular meal than the quality of the meal might be altered if frozen drastically and perhaps you should skip on freezing it.
Our answer to this question is Yes, however, we must point out the obvious. Our salads and some of our desserts aren't recommended.
The rule of thumb here is if you wouldn't normally freeze this dish had you been the chef of this particular meal than the quality of the meal might be altered if frozen drastically and perhaps you should skip on freezing it.
5.
What time is Pick up on Tuesdays?
From 3:30pm to 5:30pm. If you are running late, please contact us asap and we will leave your items in a cooler outside:)
*We are not responsible for food quality, if left outdoors in unfavorable temperatures for long periods of time
From 3:30pm to 5:30pm. If you are running late, please contact us asap and we will leave your items in a cooler outside:)
*We are not responsible for food quality, if left outdoors in unfavorable temperatures for long periods of time
6.
Can you tell me the exact time of my delivery for the weekly meals?
Although we would love to let you know exactly when your delivery will be sent to you, their is way to many factors such as weekly orders volume, weather & traffic that factor in when we arrive safely at your home.
We ask that you prepare yourselves an alternative to Tuesday night dinner, especially if you have younger children. We have a delivery Times between 4:30pm-8:30pm approximately.
Although we would love to let you know exactly when your delivery will be sent to you, their is way to many factors such as weekly orders volume, weather & traffic that factor in when we arrive safely at your home.
We ask that you prepare yourselves an alternative to Tuesday night dinner, especially if you have younger children. We have a delivery Times between 4:30pm-8:30pm approximately.
